77game Privacy Policy

1. Introduction and Data Controller Identity

This Privacy Policy ("Policy") describes how 77game ("77game," "we," "us," or "our") collects, uses, discloses, retains, and protects personal data about individuals ("Users," "Players," or "you") who access or use the 77game online casino and sports betting platform available at 77game.lat ("Platform") and all associated services.

By registering an account on the 77game Platform, accessing any feature of the Services, or submitting personal information in connection with a deposit, withdrawal, or identity verification process, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

77game is the data controller in respect of personal data collected through the Platform. If you have questions regarding data processing or wish to exercise any of your data subject rights, please contact the 77game support team via live chat or the support email address provided in Section 14 of this Policy.

2. Information We Collect

77game collects the following categories of personal data in connection with Platform registration, account management, financial transactions, and regulatory compliance:

• Identity Data: Full legal name, date of birth, gender, and CNIC (Computerised National Identity Card) number and copy as required for KYC verification of Pakistani accounts.
• Contact Data: Email address, Pakistani mobile phone number (including JazzCash or Easypaisa registered numbers), and residential address.
• Financial Data: JazzCash wallet number, Easypaisa wallet number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, or other Pakistani banks), USDT TRC20 wallet address, deposit and withdrawal history, and PKR transaction amounts.
• Account Data: Username, account ID, password hash, account preferences, betting history, game session logs, bonus redemption history, and responsible gaming limit settings.
• Technical Data: IP address, device identifiers, browser type and version, operating system, time zone, session timestamps, and referring URLs.
• Communications Data: Live chat transcripts, support ticket records, and any correspondence submitted to the 77game support team.
• Usage Data: Pages visited on the Platform, games played, betting patterns, session duration, and click interaction data.

3. How We Collect Your Information

77game collects personal data through the following mechanisms:

• Direct submission: Information you provide during account registration, identity verification, payment processing, support interactions, or when updating your account profile.
• Automated collection: Technical data collected automatically when you access the Platform, including cookies, web beacons, server logs, and session analytics.
• Third-party sources: Identity and payment verification data received from KYC service providers, payment processors (JazzCash, Easypaisa, and bank partners), and fraud prevention databases where applicable.
• Public sources: Publicly available information used to verify identity or investigate fraudulent activity where required by our regulatory obligations.

4. Purposes and Legal Bases for Processing

77game processes personal data for the following purposes, each supported by an appropriate legal basis:

• Account registration and management — necessary for the performance of a contract with you as a registered Platform user.
• Processing deposits and withdrawals in PKR — necessary for the performance of the financial services contract and compliance with payment processing obligations.
• Identity verification and KYC compliance — necessary to comply with legal and regulatory obligations applicable to online gaming platforms, including anti-money laundering (AML) requirements.
• Fraud prevention and security monitoring — legitimate interests pursued by 77game to protect the Platform, its users, and financial integrity from fraudulent or illegal activity.
• Customer support and communications — necessary for the performance of the contract and for legitimate interests in maintaining platform quality.
• Responsible gaming tools and self-exclusion enforcement — legal obligation and legitimate interest in protecting users from harm.
• Platform analytics and product improvement — legitimate interests in operating and improving the 77game Platform for all users.
• Marketing communications — based on your explicit consent, where provided, and subject to your right to withdraw consent at any time.

5. Payment Data and PKR Transaction Records

All financial transactions conducted through the 77game Platform — including JazzCash deposits, Easypaisa deposits, bank transfers via HBL, UBL, Meezan Bank, or Bank Alfalah, and USDT TRC20 cryptocurrency transfers — are processed with strict security controls. The following data handling principles apply to all PKR payment data:

• Payment transaction data is encrypted in transit using TLS 1.2 or higher and at rest using industry-standard encryption protocols.
• Full payment credentials — including JazzCash PINs, Easypaisa PINs, or bank account passwords — are never requested, collected, or stored by 77game. You authenticate directly with your payment provider.
• Transaction records including amounts, dates, payment methods, and reference numbers are retained for a minimum of five (5) years in compliance with anti-money laundering record-keeping obligations.
• Payment data is disclosed to our licensed payment processing partners solely to the extent necessary to complete the requested transaction.

6. KYC and Identity Verification Data

77game is required to verify the identity of all registered users before enabling real-money deposits, withdrawals, or full betting access. This Know Your Customer (KYC) process requires submission of:

• A clear copy of your CNIC (front and back).
• A recent selfie or facial photograph where required by our verification provider.
• Proof of payment method ownership (e.g., a screenshot confirming JazzCash or Easypaisa number ownership) where requested.

KYC documents are processed through a licensed identity verification service provider operating under appropriate data processing agreements with 77game. Identity documents are stored securely, accessed only by authorised personnel, and retained for the period required by applicable law. 77game will not sell or commercially exploit KYC documentation for any purpose beyond regulatory compliance and fraud prevention.

7. Cookies and Tracking Technologies

The 77game Platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. The categories of cookies used include:

• Strictly necessary cookies: Required for the Platform to function, including session management, login state maintenance, and security tokens. These cannot be disabled.
• Performance and analytics cookies: Used to understand how users navigate the Platform, which pages are visited most frequently, and where errors occur. This data is aggregated and anonymised.
• Functional cookies: Store your language preferences, display settings, and responsible gaming limit configurations.
• Security cookies: Used to detect and prevent fraudulent activity, including account takeover attempts and bot traffic.

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. 77game does not use third-party advertising cookies or share cookie data with external marketing networks.

8. Disclosure of Personal Data to Third Parties

77game does not sell, rent, or commercially transfer personal data to third parties. Data may be disclosed in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency payment processors — solely to process transactions you have initiated.
• KYC and identity verification providers: Licensed third-party identity verification services engaged by 77game to fulfil regulatory KYC obligations.
• Game content providers: 77game's casino and slots game providers may receive anonymised session identifiers necessary for game delivery; they do not receive personally identifiable financial or identity data.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, 77game may disclose personal data to government or law enforcement authorities.
• Fraud prevention databases: Where necessary to investigate or prevent fraud, chargebacks, or money laundering, relevant data may be shared with industry fraud prevention services.

All third-party data processors engaged by 77game are required to maintain appropriate data security standards and process personal data only as instructed by 77game.

9. Data Retention

77game retains personal data for as long as your account remains active and for such additional periods as are required by law or legitimate business need. Specific retention periods include:

• Account registration data: Duration of account plus a minimum of five (5) years following account closure.
• KYC and identity verification documents: Minimum five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records: Minimum five (5) years from the date of each transaction.
• Support and communications records: Three (3) years from the date of the last relevant interaction.
• Technical and usage logs: Up to twelve (12) months from the date of collection, unless retained longer for fraud investigation purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with 77game's data disposal procedures.

10. Data Security

77game implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and the 77game Platform.
• Encryption of sensitive data at rest, including financial records and KYC documents.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Two-factor authentication options for user accounts to prevent unauthorised login.
• Fraud monitoring systems that flag unusual account activity in real time.

Notwithstanding these measures, no data transmission over the internet can be guaranteed to be 100% secure. Users are responsible for maintaining the confidentiality of their own account credentials.

11. Your Rights as a Data Subject

Subject to applicable law, you have the following rights in respect of your personal data held by 77game:

• Right of access: You may request a copy of the personal data 77game holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction of processing: You may request that processing of your personal data be restricted in certain circumstances.
• Right to data portability: Where processing is based on consent or contract performance, you may request a machine-readable copy of data you have provided.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the 77game support team via live chat or the support email address. 77game will respond to verified data subject requests within thirty (30) days.

12. Children and Minors

The 77game Platform is strictly intended for adults aged 18 years and above. 77game does not knowingly collect personal data from individuals under the age of 18. If 77game becomes aware that personal data belonging to a minor has been collected, such data will be deleted immediately and the associated account will be closed. If you believe a minor has registered or attempted to register on the 77game Platform, please notify our support team immediately so that appropriate action can be taken.

13. Changes to This Privacy Policy

77game reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email to the address on file and/or by a prominent notice on the Platform prior to the changes taking effect. Your continued use of the 77game Platform following notification of changes constitutes acceptance of the revised Policy. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision.

14. Contact and Data Queries

For privacy-related queries, data subject rights requests, or concerns regarding how 77game processes your personal data, please contact the 77game support team through:

• Live Chat: Available 24/7 on the 77game Platform
• Email: [email protected] (displayed as plain text — not a clickable link)
• Ticket System: Submit via your 77game account dashboard

77game aims to acknowledge all privacy-related requests within 48 hours and resolve them within 30 days. Support is available in English and Urdu, across Pakistan Standard Time, around the clock.